Krubkrong

Privacy policy

We collect the information you send on the register and contact forms (name, shop name, phone and Telegram) so our team can follow up.

Shop data inside Krubkrong (products, sales, customers) belongs to your business. We use it to operate the product, not to sell it to other shops.

If your shop connects a Facebook Page, Instagram account, WhatsApp number or TikTok account, the sections below explain what we receive and how to have it deleted.

Who we are

Krubkrong is operated by NEO PRIME CONSULTING CO., LTD., a private limited company registered in Cambodia (Ministry of Commerce registration no. 1000236417), Borey Chip Mong Park Lane 598, House 212, 2nd Floor, Grand Street, Phum Kh2, Sangkat Chrang Chamres Ti Pir, Khan Russey Keo, Phnom Penh, Cambodia. NEO PRIME CONSULTING CO., LTD. is the data controller for the personal data described in this policy.

Contact: hi@krubkrong.com.

Facebook, Instagram, WhatsApp and TikTok data

Shops can connect their Facebook Page, Instagram professional account, WhatsApp Business number or TikTok business account to Krubkrong to sell during live videos and answer customers in one inbox. When a shop connects, we receive:

  • The Page, account or phone number ID and name.
  • An access token for the Page, account or number, which we store encrypted.
  • Comments on the shop's live videos and posts: the commenter's name, their Facebook or Instagram ID for that Page, and the comment text.
  • Messenger, Instagram Direct, WhatsApp and TikTok messages between the shop and its customers, with the customer's name, profile picture and platform ID as the platform provides them (for WhatsApp, the phone number).

Website chat

Shoppers can also write to a shop through the chat bubble on its Krubkrong online store. We store the messages and photos they send, the page they wrote from, and the name and phone number they give.

How we use it

We use this data only to run the shop's live sales, orders and inbox in Krubkrong: matching order comments to products, sending the buyer their order or checkout link, and showing conversations to the shop's staff.

When a shop turns on the AI seller, a customer's message, the shop's product list and the details the customer gave in the chat are sent to our AI service provider only to write the reply. Shop staff can see every AI reply and take over the conversation at any time.

When a customer gives their phone number in a chat, Krubkrong links the chat to that shop's customer record, or creates one with the name, phone and delivery address they gave, so the shop can process their order. If the customer chooses to follow delivery on Telegram, we save their Telegram chat ID with that record to send order updates.

We never sell this data and never use it for advertising.

How long we keep it

We keep it for as long as the shop uses Krubkrong. Orders created from comments or messages are kept for as long as the law requires.

Disconnecting and deleting

A shop can disconnect its Page, Instagram account, WhatsApp number or TikTok account at any time on the Inbox Channels page in Krubkrong, or for Facebook and Instagram by removing the Krubkrong app in Facebook Settings > Business integrations.

To ask us to delete your data from chats, follow the steps on our Data deletion page (/data-deletion) or email hi@krubkrong.com.

Questions: hi@krubkrong.com