Data deletion
Krubkrong receives Facebook, Instagram, WhatsApp and TikTok data when a shop connects its account, and chat messages when customers write to a shop. Customers and shop owners can ask us to delete it at any time.
Who handles your request
Krubkrong is operated by NEO PRIME CONSULTING CO., LTD., a private limited company registered in Cambodia (Ministry of Commerce registration no. 1000236417), Borey Chip Mong Park Lane 598, House 212, 2nd Floor, Grand Street, Phum Kh2, Sangkat Chrang Chamres Ti Pir, Khan Russey Keo, Phnom Penh, Cambodia.
Contact: hi@krubkrong.com.
Buyers and people who commented or messaged a shop
Email hi@krubkrong.com with:
- Your name as shown on Facebook, Instagram, WhatsApp or TikTok, or the name you gave in a website chat.
- The shop's Page, account, WhatsApp number or website.
- The approximate date you commented or sent a message.
We delete your comments, messages and platform ID from that shop's data in Krubkrong. Orders you placed are kept only for as long as the law requires.
Shop owners
Remove the Krubkrong app in Facebook Settings > Business integrations. Facebook then sends us a deletion request automatically: we delete the stored access tokens and disconnect your Page and Instagram account, and Facebook shows you a confirmation code you can use to check the status of the request.
You can also email hi@krubkrong.com with your shop name and the Page or Instagram account.
When it is done
We complete deletion requests within 30 days and reply by email when they are done.
Questions: hi@krubkrong.com